Q: What material are the food-contact parts of the equipment made of? Do they meet food-grade standards?
A: All food-contact parts of the equipment are made of 304/316 stainless steel, meeting international food hygiene standards. It is non-toxic, odorless, corrosion-resistant, and easy to clean, and can directly contact various food ingredients.
Q: Does the equipment have food safety certifications?
A: The entire machine passes routine quality inspection, and material certificates and factory test reports can be provided. If CE/FDA certification is required, we can assist with processing based on the order (certifications are standard on some models).
Q: What is the applicable voltage of the equipment? Is it compatible with the voltage in our country?
A: The standard is 380V three-phase / 220V single-phase. Custom voltage options of 110V/220V/415V, 50/60Hz can be provided according to your country.
Q: Will testing be conducted before shipment? How is it packaged?
A: Each piece of equipment undergoes a full-process test and inspection before leaving the factory. It is shipped only after passing the test. Packaging uses a moisture-proof film and plywood wooden crates, ensuring sturdiness and protection against impacts, suitable for sea/land transportation.
Q: What is the delivery time? Can you ship to XX country?
A: Regular in-stock items ship in 3-7 days; customized models ship in 15-25 days. We can ship to most countries worldwide, supporting FOB/CIF and other trade terms, and can assist with logistics arrangements.
Q: How long is the equipment warranty?
A: The entire machine has a 1-year warranty
Q: Can you customize equipment based on our products/site?
A: We support non-standard customization in size, function, capacity, and materials. We can design a one-to-one solution based on your factory size and production process.